PC Problems provides computer services and support in Bury St Edmunds and throughout Suffolk


Computer Services

Computers have become an essential part of our daily lives for both home and business users. A well maintained computer system can be a very useful and reliable counterpart to our daily routine. At PC Problems we offer a professional, cost effective solution to all your computer and IT support needs.


Based in Bury St Edmunds, Suffolk we provide computer services and IT support to thousands of local residents. Our services range from computer servicing, setup and tuition to new computer builds. Some of the services we provide are:


Computer Repairs


Due to the complexity of the modern PC, faults do inevitably occur. Most faults occur due to insufficient maintenance/servicing, use of harmful software and simply wear and tear.


At PC Problems we repair and support laptop and desktop computers of all major brands and supply only major brand parts when repairing them. All parts supplied by us carry full warranties.


We use the latest in diagnostic software and hardware to isolate even the most intermittent of fault and will only recommend a repair where the cost is realistic.


Any diagnosis results and repair procedures will be discussed prior to commencing work.


Computer Servicing


Computers running Windows NT operating systems (Windows 2000, XP, Vista, 7, 8 and 8.1) have several areas that require regular maintenance. This can be broken down into two categories – Maintenance and Servicing.


  • Maintenance involves a few monthly routines to keep the computer’s file system in good order and to ‘de-clutter’. This does not require any special software and should be done by the person responsible for the computers wellbeing!
  • Servicing involves an inspection of the computers inner workings! An experienced technician should check the computers file system, registry and system file integrity as well as performing error checking, security checks, performance tweaks and deep cleans.


Computers that are well maintained benefit from improved performance and security. Periodic servicing will also highlight any potential issues that need addressing before they become a problem.


Computer and laptop servicing can often be done on site however systems that have not been well maintained may already require repair.


We are happy to advise our clients on how to maintain their computer.


Computer and technology setup


If done correctly the setup of a new computer can greatly diminish the chances of developing future problems.


At PC Problems we offer a fully tailored home computer setup service. A typical setup will include data transfer, email and internet setup, installation of third party software (i.e. word processors and security programs) and setup of printers, cameras and other peripherals.


We will also guide you through basic operation and answer and questions that you may have – make a list!


Internet and email troubleshooting


If you are based in Suffolk the chances are that your internet is an ADSL2 broadband connection provided via your phone line. ADSL broadband is a technology designed to utilize the already existing phone infrastructure that we have throughout the UK. Unfortunately being so reliant on the countries aged phone network it is somewhat prone failure!


At PC Problems we can test your computer for any problems that may cause loss of internet connection and can check your home/business setup for any potential faults. We are happy to liaise with your ISP (Internet Service Provider) were required and can recommend a local phone engineer for any phone related issues.


We also provide email support and can help you in getting the right email setup for your needs.


Virus and Malware removal


Before the days of widespread internet and especially high speed broadband/cable connections viruses were fairly rare. Since most of us now have access to the web, viruses and security threats have become a big problem.


At PC Problems our services cover both the removal of malware (malicious software) and the future prevention of such attacks. We also offer security advice and support for all your home security needs.


Computer Upgrades


Desktop PC and laptop computers often require both hardware and software upgrading. Upgrading a computer is the most cost effective way to extend and improve its working life.


At PC Problems we can inspect your computer and advise you on the most suitable upgrade for your system. We only use major brand parts and supply full warranties on all the parts we install. If we feel that upgrading is not the right choice then we will advise you on the best course of action.


We supply and install major brands including as ATI, Nvidia, Western Digital, Samsung, Seagate, Toshiba, Fujitsu, Hitachi, Hynix, Infineon, Kingston, Corsair, Crucial, Netgear, TP-Link, MSI, Asus, Foxxcon, Logitech and Realtek.


Computer Tuition


Learning the ins and outs of a new computer system can be daunting. At PC Problems we provide home support for new and more experienced computer users.


If you are looking to improve your knowledge or maybe you wish to learn how to correctly maintain your system call James a call on 01284 701190 to discuss your needs.


IT Support


We help and maintain thousands of computers within the local community and provide both on and off-site support for all of our services.


For any enquiries or for some advice call James on 01284 701190.